1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
- Damaged or Defective Items: If you receive a damaged or defective product, you must notify us within 7 days of delivery with photo/video proof.
- Incorrect Items: If you receive the wrong item, we will arrange a replacement or full refund.
- Unwanted Items: If you change your mind, you may return the item within 7 days, provided it is unused, in its original packaging, and in resellable condition. (Return shipping costs will be the customer’s responsibility.)
2. Refund Process
Once your return is received and inspected, we will process your refund:
- Approved Refunds: Issued within 7 business days to the original payment method.
- Partial Refunds: If an item is not in its original condition or missing parts, only a partial refund may be granted.
- Rejected Returns: If an item does not meet our return eligibility criteria, we will notify you and return the item at your expense.
3. Return Procedure
To initiate a return:
- Contact Us: Email [support@specxpay.com] with your order number and reason for return.
- Return Authorization: We will provide return instructions, including the return address.
- Shipping the Item: Securely pack the item and send it via a trackable shipping method. (Customers are responsible for return shipping costs unless the item is defective or incorrect.)
- Refund Confirmation: Once received and approved, we will process your refund or replacement.
4. Exchange Policy
If you need a replacement for a defective or incorrect item, we offer free exchanges within 7days of purchase. Contact our support team for assistance.
5. Late or Missing Refunds
If you haven’t received your refund after the stated period:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times vary.
- If you still have issues, reach out to us at [support@specxpay.com].
6. Order Cancellations
- Before Shipment: You may cancel your order within 5 hours of purchase for a full refund.
- After Shipment: Once an order is shipped, it cannot be canceled. However, you may return it upon delivery following our return policy.
7. Contact Us
For any questions or concerns about our Refund & Return Policy, please reach out to us at:
📧 Email: [support@specxpay.com]